Frequently Asked Questions

Here are some answers to the most frequently asked questions by our customers. If you don’t see an answer to your question you can email us or call us.

  1. What types of swords do you offer?
    • We specialize in high-quality replica swords from movies, video games, and anime, including iconic pieces like the Anduril sword and Guts' Dragonslayer. Explore our collection to see what’s new!

  2. Do you charge shipping?
    • Yes! We charge shipping fees for customers within the USA. For international orders, shipping costs are calculated at checkout.

      However, we offer free shipping on orders over $900.

      Additionally, we frequently run promotions on shipping. You can check out the current deals on our Offers page for more details.

  3. How long does delivery take?
    • Orders are dispatched within 24-48 hours. For US orders, delivery typically takes 5-7 days after dispatch. International shipping times vary based on destination.

  4. Is there any Duty and Taxes?
    • For the USA, there are no duties or taxes. However, international customers are responsible for paying any applicable local duties and taxes, as we do not charge these fees at checkout..

  5. How secure is my payment information?
    • We use SSL encryption at checkout to ensure your payment and personal details are completely secure.

  6. What payment methods do you accept?
    • We accept major paypal, credit and debit cards, as well as other secure online payment options.

  7. Can I track my order?
    • Yes! Once your order is dispatched, you will receive a tracking number via email so you can monitor its progress.You can also track it directly by visiting the Track My Order.

  8. What is your return policy?
    • If you receive a defective item or are unsatisfied with your purchase, contact us within 14 days of delivery. Our team will guide you through the return process.

  9. Do you ship internationally?
    • Yes, we ship worldwide! Shipping rates and delivery times vary by location and will be shown at checkout.

  10. How can I contact customer support?
    • You can reach our support team via email or through the contact page on our website. We also offer 24/7 live chat support for immediate assistance. We’re here to help with any questions!